Frequently asked questions
How can we help?
Quick answers to the questions we hear most. Click a question to open it. You can edit, add or delete any question in the editor.
Orders & delivery
How do I place an order?
Browse the shop, add items to your cart and check out. If you prefer, message us on WhatsApp and we will help you order.
Where do you deliver?
We deliver across Ghana. The delivery cost and time are shown at checkout, or you can ask us before you order.
How can I track my order?
Log in to My Account and open Orders, or message us with your order number and we will update you.
Payments
Which payment methods do you accept?
You can pay with mobile money (MoMo) and cards. PayPal is available for international customers. The available methods are listed at checkout.
Is it safe to pay online?
Payments are handled by trusted payment providers. We never see or store your card details.
Products
Are your products original?
We source from trusted suppliers and sell familiar brands. If you have any doubt about an item, message us and we will help.
How do I choose the right product for my skin?
Tell us your skin type and what you would like to improve, and we will suggest options.
A product I want is out of stock. What now?
Stock changes quickly. Message us and we will tell you when it is back.
Returns & problems
What if my order arrives damaged or wrong?
Contact us as soon as you receive it with your order number and a photo, and we will make it right.
Can I return a product?
Because these are skin and body products, returns depend on the item and its condition. Please contact us before sending anything back.
Still have a question?
We are happy to help.